Mercator Enterprises Ltd Booking Terms & Conditions

Mercator Enterprises Ltd Booking Terms & Conditions

Your contract is with Mercator Enterprises Ltd, which trades as Revealed Travel & Mercator Travel. All travel sourced, booked or promoted via the Revealed Travel brand or via the Mercator Travel brand or via our country or regionally-specific ‘Revealed’ brands, are provided by Mercator Enterprises Ltd.

All bookings are conducted through Mercator Enterprises Ltd, and all bookings are subject to the following Mercator Enterprises Ltd Booking Terms & Conditions.

1. The Contract


The Client is the travelling passenger and/or group of travelling passengers named as persons travelling or intending to travel with Mercator Enterprises Ltd, and who are to enjoy the use of the Tour Operator Services booked through Mercator Enterprises Ltd.


The Client’s contract is with Mercator Enterprises Ltd of Registered Company Office Address: 7 Lindsay Court, Govett Avenue, Shepperton TW17 8AF; with UK Registered Company Number 07833259.


The Contract is between Mercator Enterprises Ltd and the Client. The person making the booking (which is subject to these Mercator Enterprises Ltd Booking Terms & Conditions) warrants that he/she has full authority to do so on behalf of all persons named in the booking, and confirms that all such persons are fully aware of and accept these Mercator Enterprises Ltd Booking Terms & Conditions.


The Contract, including all matters arising from it, is subject to the Law of England and Wales and the exclusive jurisdiction of its respective courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.


No employee of Mercator Enterprises Ltd other than a Director has the authority to vary or omit any of these terms.

2. Securing a Booking   


To secure a booking 85 Days or more before the date of the first service of the Mercator Enterprises Ltd Booking commencing, Mercator Enterprises Ltd requires a non-refundable deposit on booking of a minimum £250 per person or 20% of the full booking value (whichever is the higher of these 2 sums) PLUS any special additional ad-hoc advance booking deposit value required specific to any particular individual booking notified to the Client by Mercator Enterprises Limited at the time of booking e.g. any additional advance payments required to lock-in price and availability of domestic or international flights at time of booking, or higher than normal advance hotel deposits required by suppliers at high peak festive periods such as but limited to Christmas. Payment by the Client of such a deposit is deemed as confirmation that the Client has read and accepts these Mercator Enterprises Ltd Booking Terms & Conditions.


In order for Mercator Enterprises Ltd to confirm a booking the Client, or their Travel Agent, must provide Mercator Enterprises Ltd with all Necessary Client Booking Details by the time the balance of the trip is to be paid.


Necessary Client Booking Details for every Client and Client group member travelling includes full name as per passport, date of birth, nationality, passport number, passport issue and expiry dates and any pre-existing medical conditions and/or dietary requirements that any Client may have which may affect their ability to undertake or complete their travel arrangements. Bookings cannot be confirmed without provision of these details. Failure by the Client, or their Travel Agent, to supply Mercator Enterprises Ltd with such Necessary Client Booking Details may result in the Client’s booking being cancelled and cancellation terms as detailed in clause 5 of these Booking Terms & Conditions being applied.


Full payment is required if the first service forming part of a Mercator Enterprises Ltd Booking is due to commence within 84 days. Full payment is deemed to be confirmation that the Client has read and accepts these Mercator Enterprises Ltd Booking Terms & Conditions.


Clients booking through a Travel Agent or by telephone, fax, email or online will be deemed to have read these Mercator Enterprises Ltd Booking Terms & Conditions, and by proceeding with the booking to have accepted them.


A Mercator Enterprises Ltd Booking contract is only accepted and only becomes binding from the time when Mercator Enterprises Ltd has confirmed in writing acceptance of the booking to the Client, or to the Client’s Travel Agent. It is at this point that a contract between Mercator Enterprises Ltd and the Client comes into existence.


Mercator Enterprises Ltd reserves the right to decline any booking entirely at its own discretion.

3. Payment


The balance of all monies due, including any surcharges applicable at that time, must be paid by the Client no later than 84 days before the date of the first service of the Mercator Enterprises Ltd booking commencing.


In the case of non-payment of the balance by the due date Mercator Enterprises Ltd reserves the right to treat the booking as cancelled by the Client and to choose, if Mercator Enterprises Ltd so wishes, to apply the appropriate cancellation charges as outlined in Clause 5 of these Mercator Enterprises Ltd Booking Terms & Conditions.


Client monies paid to a Travel Agent are held on behalf of Mercator Enterprises Ltd, resulting in the Client, the Travel Agent and Mercator Enterprises Ltd all being bound by these booking conditions in full.

4. Changes


Changes by Client

A change of departure date and/or of any component of any Mercator Enterprises Ltd booking must be requested in writing by the Client who made the original booking. It must also be accompanied by a £35 per-person/per-change Administration Fee (plus additional deposit if applicable), unless the request is within 84 days of the first service of the Mercator Enterprises Ltd booking commencing in which case relevant additional cancellation conditions (see clause 5 of these Mercator Enterprises Ltd Booking Terms & Conditions below) may be applied. It should be noted that some elements of a Client booking, such as flights, may in some circumstances be non-changeable and non-refundable. The Client will be advised if this is the case at the point they make a firm Booking.


Changes by Mercator Enterprises Ltd

While Mercator Enterprises Ltd will use reasonable skill and care to operate all components of the booking as advertised, by accepting these Mercator Enterprises Ltd Booking Terms & Conditions the Client accepts that it may be necessary or advisable for Mercator Enterprises Ltd to vary or modify an itinerary or its contents due to prevailing local conditions.


While Mercator Enterprises Ltd will use its best endeavours to operate all components of the booking as advertised, Mercator Enterprises Ltd reserves the right at any time either before or during Client’s travel to cancel or change any of the facilities, services or prices described (including transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation, and limits the extent of any liability for loss of enjoyment as a result of these changes to £200 per booking.


Such changes in booked services by Mercator Enterprises Ltd may be caused by local political conditions, service cancellations, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances over which Mercator Enterprises Ltd has no control. Most changes, if any, will be minor (to include but not limited to any change of accommodation to another of the same standard) and Mercator Enterprises Ltd will advise Clients of them as soon as reasonably possible.


If a Major Change is known to us, the Client will be told at the time of booking. If a Major Change becomes necessary Mercator Enterprises Ltd will inform the Client as soon as reasonably possible if there is time before departure.

The definition of a Major Change will depend on the circumstances, and is at the sole but reasonable discretion of Mercator Enterprises Ltd. An example of a Major Change includes but is not limited to a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away; a change which will impact arrival or departure times by more than 12 hours; a significant change of resort area; the dropping of a number of tours and excursions from the itinerary so as to significantly change the overall substance of the Client’s overall Booking, save for when the minimum number of passenger bookings for any tour or excursion advertised as a Group departure has not been attained.

When a Major Change is made the client will have the choice of either a) accepting the change of arrangements; or b) accepting, within 10 days of Mercator Enterprises Ltd issuing notification of the major Change, an offer of alternative arrangements from Mercator Enterprises Ltd; or c) cancelling the booking and obtaining a full refund – provided that any such Major Changes are not due to Force Majeure. Force Majeure can include but is not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, disease, fire or adverse weather conditions, acts of God, unavoidable technical or maintenance problems with transport or vehicles.

If within 10 days of Mercator Enterprises Ltd issuing notification of such a Major Change the Client does not opt to accept either an alternative Mercator Enterprises Ltd Booking or to request a full refund the Client will be deemed to have accepted the Major Change.

5. Cancellation


Cancellation by Client

The Client may cancel the booking at any time provided that the cancellation is communicated to Mercator Enterprises Ltd in writing. Written notification is essential even if verbal notification of an intention to cancel has been given.


Flights are non-refundable and non-changeable unless otherwise advised during the booking process.


For any non-flight arrangements, cancellation charges will be applied as shown below, calculated from the day written notification is received by Mercator Enterprises Ltd.

84 days or more before the date of the first service of the Mercator Enterprises Ltd Booking commencing = loss of Client Deposit

83-55 days before the date of the first service of the Mercator Enterprises Ltd Booking commencing = Client is liable to pay 25% of the total cost of their booking

54-43 days before the date of the first service of the Mercator Enterprises Ltd Booking commencing = Client is liable to pay 50% of the total cost of their booking

42 days or fewer before the date of the first service of the Mercator Enterprises Ltd Booking commencing = Client is liable to pay 100% of the total cost of their booking


Cancellation by Mercator Enterprises Ltd

Mercator Enterprises Ltd reserves the right to cancel any component of any booking in any circumstances but will not – except for in cases of Force Majeure; or the Client’s failure to pay the final balance; or one of the conditions detailed in any of Clauses 7.3, 9.4, 9.5, 9.6 of these Mercator Enterprises Ltd Booking Terms & Conditions – cancel any component of the booking less than 35 days before the date of the first service of the Mercator Enterprises Ltd Booking commencing.


Unless the Client fails to pay the final balance to Mercator Enterprises Ltd, upon cancellation by Mercator Enterprises Ltd the Client has the choice of, either a) accepting a full refund of all monies paid; or b) to accept an offer for a booking through Mercator Enterprises Ltd of alternative travel arrangements of a comparable standard.

6. Prices & Surcharges


Before a Client’s booking is confirmed and a contract comes into force, Mercator Enterprises Ltd reserves the right to increase or decrease prices.


Mercator Enterprises Ltd uses its Best Efforts to apply correct prices in all promotional material, quotes and advertising. However, it may be that despite Mercator Enterprises Ltd’s Best Efforts, errors in advertised prices and other details occasionally occur and hotel descriptions and facilities can change. Mercator Enterprises Ltd reserves the right to correct such errors and information at any time. It is the responsibility of the Client to check the price of their arrangements at the time of booking.


No refunds are payable to the Client if prices subsequently reduce after a Mercator Enterprises Ltd Booking has been accepted.


To allow for unforeseen circumstances occurring after Mercator Enterprises Ltd bookings have been accepted such as – but not limited to – exchange rate fluctuations, tax changes in the country of destination, last-minute supplier price hikes, fuel and transport cost increases etc., Mercator Enterprises Ltd reserves the right to increase the price of any component of any booking, and to apply a surcharge to any booking up to 35 Days before the date of the first service of the Mercator Enterprises Ltd Booking commences, as outlined below:-

Mercator Enterprises Ltd may apply the full costs of a surcharge if the increase is 2% or more of any component price. Mercator Enterprises Ltd will not apply any surcharge if the increase is less than 2% of the total Booking price.

If the surcharge results in an increase of more than 10% of the total booking price, the Client may cancel the booking within 10 days of notification of the surcharge being issued, and in so doing obtain a full refund. If no such Client cancelation is issued within 10 days of notification of such a surcharge, the surcharge will become payable by the client in full.

Mercator Enterprises Ltd will not apply any surcharge 35 days or less before the date of the first service of the Mercator Enterprises Ltd Booking commences.

7. Travel Insurance


Travel insurance is compulsory for all Clients travelling with Mercator Enterprises Ltd, and should be taken out at the time of booking.


Client’s travel insurance must provide adequate cover against personal accident, death, medical expenses and emergency repatriation. Mercator Enterprises Ltd also strongly recommends the Client’s travel insurance covers cancellation, curtailment, personal liability and loss of luggage and personal effects.


All Clients must provide evidence of their travel insurance prior to travel, and if any passenger fails to provide evidence of such travel insurance being in place Mercator Enterprises Ltd reserves the right to cancel Client’s booking, applying the cancellation charges detailed in Clause 5 of these Mercator Enterprises Ltd Booking Terms & Conditions.


Passengers are solely responsible for ensuring that the level of insurance they obtain is adequate for their needs and that there are no exclusion clauses limiting protection for the type of activities included in their booking. The type of travel insurance cover generally automatically provided with credit card purchases does not provide adequate cover as standard.

8. Passports, Visas and Vaccinations


It is the responsibility of the Client to be in possession of a valid passport, visa permits, vaccinations and preventative medicines as may be required for the duration of the booking. Information about these matters, or related items, may be provided in good faith by Mercator Enterprises Ltd as part of the booking process, but without responsibility on the part of Mercator Enterprises Ltd.

9. Age, Fitness and Participation


All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the entire itinerary of their chosen travel booking as described by Mercator Enterprises Ltd. Clients are also expected to accept that it could be that some components of such bookings constitute “Adventure Travel” and that travel to and facilities in developing countries will not necessarily be of the same standard to which they may be accustomed in their normal lives.


Minors (those under 18 years of age) are accepted to travel with Mercator Enterprises Ltd at the discretion of Mercator Enterprises Ltd provided, if under 16 years of age, they are accompanied by a parent or guardian who accepts full responsibility for them, or if aged between 16 and 18 the minor in question provides Mercator Enterprises Ltd with written permission from their parent or guardian to travel with Mercator Enterprises Ltd and to take part in all the activities that have been booked through Mercator Enterprises Ltd on their behalf.


If a Client chooses to leave a Mercator Enterprises Ltd trip of their own free will or leaves due to ill health or any other reason there will be no refund. All services forming part of the booking will be forfeited, though may be recoverable through the Client’s travel insurance in some circumstances.


Mercator Enterprises Ltd shall not be liable if a Client or any member of a Client’s party is unable to participate in the booking or component of the booking due to the Client’s or Client’s party member’s own negligence or inability to participate. Examples of this include, but are not limited to, the following: any member of a party is unable to travel for medical reasons; fails to be in possession of a passport which meets the requirements of the country(ies) of the holiday (please note that some countries require you to have at least 6 months validity on your passport from the date on which you leave that country); fails to get a required visa or health certificate; fails to check in early enough to catch the flight or to turn up in time for an excursion/activity for whatever reason; mislays or loses holiday documentation; is reasonably excluded by a supplier because of misconduct or medical reasons or is not provided with a holiday service because of an error in the information given by the client.


If in the reasonable opinion of Mercator Enterprises Ltd or the reasonable opinion of the provider of any part of the services to which your booking relates, any Client behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property we may terminate your holiday. If this happens, Mercator Enterprises Ltd will not pay the Client anything and the Client will be responsible for their travel back to the UK. If Mercator Enterprises Ltd incurs expense as a result of unreasonable Client behaviour the Client shall be liable to fully compensate Mercator Enterprises Ltd for that expense.


All participants in Travel Services sold and/or operated by Mercator Enterprises Ltd are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Mercator Enterprises Ltd of all obligations that they may otherwise have under these Mercator Enterprises Ltd Booking Terms & Conditions and Mercator Enterprises Ltd reserves the right to recover any losses incurred.

10. Illness or Disability


Any Client suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the component. Failure to make such disclosure will constitute a breach of these booking conditions and may result in such Clients being excluded from their booking in which case all monies paid will be forfeited.

11.  Complaints


If the Client has a complaint about any aspect of their Mercator Enterprises Ltd Booking and arrangements the Client –as a regulatory requirement – is obliged to bring it immediately to the attention of Mercator Enterprises Ltd – and/or to the local provider of the services purchased by the Client through Mercator Enterprises Ltd, so that Mercator Enterprises Ltd or the local service provider may use their best endeavours to rectify the situation. It is only if Mercator Enterprises Ltd and/or the local service provider is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot may result in the Client’s ability to claim compensation from Mercator Enterprises Ltd being extinguished or substantially reduced. Should the problem remain unsolved a complaint must be made in writing to Mercator Enterprises Ltd within 28 days of the completion of the Booking or all claims for compensation will be forfeited.

12. Risk & Responsibilities


Clients booking with Mercator Enterprises Ltd acknowledge that the nature of some Mercator Enterprises Ltd bookings can involve ‘Adventure Travel’ and participation involves a degree of personal risk. Clients may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in their normal daily lives. Mercator Enterprises Ltd uses information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is the Client’s own responsibility to acquaint themselves with all possible relevant travel information and the nature of their itinerary. Clients acknowledge that their decision to travel is made in light of consideration of this information and accept that they assume the personal risks attendant upon such travel. Some travel bookings operated or supplied by Mercator Enterprises Ltd have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal “package travel”. All bookings are accepted on the understanding that such risks and hazards are appreciated by the client and that they undertake all components of the booking at their own volition and risk.


Mercator Enterprises Ltd will take reasonable care to properly perform its obligations under this contract.


Mercator Enterprises Ltd shall not be liable for any damage or loss or failure to carry out the contract, if the damage or loss or failure to carry out the contract is:

Attributable to the client.

Attributable to a third party unconnected with the provision of the Services contracted for and the event is unforeseeable or unavoidable.

Due to unforeseen and unusual circumstances beyond our control, the consequences of which could not have been avoided even if all due care had to be exercised.

Due to political disputes, border closures, refusal of visas, industrial action, climate or other matters of a similar nature, and any other Force Majeure.

Due to an event which the Company, even with all due care, could not foresee or forestall.


Any liability covered under clause 12.3 above is limited to the price paid. In the case of damaged property the liability is limited to a maximum amount equal to the amount paid by or on behalf of the owner of the property. In all cases Mercator Enterprises Ltd specifically excludes all liability for indirect or consequential loss or expense including loss of profits.


Where a Client’s trip arrangements involve travel by air, rail or sea, or hotel accommodation, the compensation is limited by the following international conventions respectively: Warsaw Convention as amended 1955, Bern Convention 1961, Athens Convention 1974 and Paris Convention 1962. No compensation is payable by Mercator Enterprises Ltd for flight difficulties if you have available to you denied-boarding compensation from the airline.


Mercator Enterprises Ltd confirms to Clients that it separately maintains its own Public Liability and Professional Indemnity.

13. Brochure / Website / Advertising Material Accuracy


The information contained in any Mercator Enterprises Ltd brochure, on any Mercator Enterprises Ltd website and in other advertising material is believed correct to the best of Mercator Enterprises Ltd’s knowledge at the time of publication. Errors may occasionally occur and information may subsequently change therefore Clients should ensure they check all details of their chosen booking (including the price) with Mercator Enterprises Ltd or their Travel Agent at the time of booking.


Mercator Enterprises Ltd cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in any Mercator Enterprises Ltd brochure, website, or other advertising material.

14. Consumer Protection and the Financial Security of your Booking


Mercator Enterprises Ltd is a Member of ABTA, membership number Y488X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on


Clients booking ground arrangements only through Mercator Enterprises Ltd, where no related flight booking has been made through Mercator Enterprises Ltd as part of the same booking, are financially protected against Mercator Enterprises Ltd becoming insolvent through Mercator Enterprises Ltd’s Financial Failure Insurance with Affirma a trading brand of MGA Cover Services Limited, in place according to EC Directive on Package Travel (The Package Travel, Package Holidays and Package Tour Regulations 1992-SI 3288/1992) and also as a prerequisite of Mercator Enterprises Ltd’s ABTA membership (ABTA number Y488X). Client’s bookings are further protected through Mercator Enterprises Ltd’s maintenance of separate Supplier Failure Insurance to protect Clients’ bookings against the financial failure of any Mercator Supplier. Clients booking through a Travel Agent may also be additionally financially protected by the Travel Agent’s own protection scheme, which Clients should check carefully before purchasing their travel arrangements. Note, Mercator Enterprises Ltd is not financially liable for any loss a Client suffers due to any insolvency of their Travel Agent.


Clients booking through Mercator Enterprises Ltd where a flight is involved as part of the Booking are protected by Mercator Enterprises Ltd’s ATOL bond and licence (number 10528). When you buy an ATOL-protected air holiday package and/or flights from Mercator Enterprises Ltd, you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 10528.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Please note that ATOL bonding only applies to bookings made within the UK. For further information visit the ATOL website at


Mercator Enterprises Ltd bookings will be conducted according to the Mercator Enterprises Ltd Health & Safety Policy a copy of which is available at

15. Mercator Enterprises Ltd Company Information

Mercator Limited is incorporated in England & Wales with limited liability.

Registered Office: 7 Lindsay Court, Govett Avenue, Shepperton TW17 8AF

Company Registration Number: 07833259

VAT Number: 127 4537 12

Mercator Enterprises Ltd’s ABTA number is: Y488X

Mercator Enterprises Ltd’s ATOL Licence number is: 10528

16. Shelf-Life Validity of these Terms & Conditions


Hardcopy printed versions of these Terms and Conditions are current as of July 2019, but they may be liable to update and amendment from time to time. For the most up-to-date and current version of Mercator Enterprises Ltd’s Booking Terms & Conditions visit

17. Data Protection


In order to process bookings and/or respond to enquiries, Mercator Enterprises Ltd needs to collect personal data about Clients. Depending on what’s required, the personal data Mercator Enterprises Ltd collects may include names and contact details, credit/ debit card or other payment information, and special requirements such as those relating to any disability or medical condition which may affect holiday arrangements and any dietary restrictions which may disclose Client’s religious beliefs (“sensitive personal data”). All references in this document to personal data include sensitive personal data unless otherwise stated. A Client making a booking on behalf of a Group is responsible for ensuring that other members of the party are aware of Mercator Enterprises Ltd booking conditions and this privacy policy and that they consent to the Client acting on their behalf in the Client’s dealings with Mercator Enterprises Ltd.


Appropriate personal data will be passed on to the relevant suppliers of the Client’s arrangements and any other third party (including banks and/or credit card issuers) who need to know it so that the Client’s holiday can be provided. The information may also be provided to government / public authorities such as customs, immigration and the security services if required by them, or as required by law. Certain information may also be passed on to security or credit-checking companies. Mercator Enterprises Ltd may disclose personal data to other trading arms of Mercator Enterprises Ltd Group for business purposes and to companies who act as data processors on Mercator Enterprises Ltd’s behalf. On occasions, Mercator Enterprises Ltd may use other companies to provide services on our behalf, such as mailing brochures and marketing material. Mercator Enterprises Ltd only provides third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), Mercator Enterprises Ltd will take appropriate steps which are intended to ensure that anyone to whom we pass the Client’s personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil the Client’s booking. In making a booking, the Client consents to personal data being passed on to the relevant suppliers and other third parties. We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.


By making a booking with us, the Client agrees to allow their insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in the Client’s interests or in the interests of everyone in any group with whom the Client is travelling. For example, the Client contracts an infectious illness whilst on holiday, we may need to make special arrangements for the Client and ensure that they do not return with the group immediately.


Mercator Enterprises Ltd may also store and use the Client’s personal data for future marketing purposes (for example, sending the Client a brochure, special offers or other marketing material) unless the Client has told us that they do not wish us to do so. All personal data the Client gives us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive future marketing material, please notify us by writing to the address above or by e-mail to